FAQ

REGISTRATION

How can I register on ChromSelection e-shop?

Click on “Register”, fill in all the required fields and submit your registration. Before becoming effective, your registration needs to be approved. This will normally happen in 15 minutes after submission during business hours (Monday-Friday, 8.30 – 17.30, GMT+1)

How can I cancel my account?

Please contact us at if you want to cancel your account.

Who can register on Chromselection.com?

Only companies and organizations with a valid billing and shipping address in one of the countries indicated in the drop down list available in the registration page can register. Customers located in other countries (with the exclusion of European Union and United States) are invited to contact us .

Is there any country restriction to registration?

In case you are located in the European Union or in the United States , please visit the dedicate e-shops.

ORDERS

What do I need an account for?

You need an account to see the prices of the items and buy them.

How can I order an item from Chromselection.com?

You just have to register on the website, choose the items you want to order, put them in your cart and proceed to Checkout. We will inform you once the order is ready to ship and we will provide a tracking number.

How can I find items in your e-shop?

If you know the Part Number or the description of the item you want to buy, insert it in the “Search the store” area in the sidebar.

If you are not sure about the part number of the item you need, select the appropriate category on the left side menu. Then, by selecting the appropriate autosampler model in the drop-down menu, you can narrow the list to the compatible items.

What can I do if I cannot find an item?

If you cannot find a certain item in our web shop, ask our staff.Our product specialists will help you find the items you are looking for.

How can I see the price of an item?

You will be able to see the price of all items after registering on ChromSelection e-shop.

How can I get a quotation before making an order?

It is very easy: just add the items to your cart and then print the cart out.

How can I add items to my cart?

You can add items to your cart only if you are a registered user.

How can I see the items in my cart?

You will be able to see your cart only if you are a registered user. Click on the “Cart” icon in the left side bar.

Can I edit the items in my cart?

Yes, by clicking on the “Cart” icon in the left side bar. Your cart will appear, and you will be able to modify item quantities. If you want to remove an item, click on the “X” sign in the “Remove” column.

Do you have any minimum or maximum purchase quantities?

We have minimum purchase quantities only for few items. In such cases, the minimum quantities are clearly stated in the “Quantity” column, so that you can add to the cart only processable quantities.

Is packaging included in my order?

Yes, packaging is always included.

Who can help me if I have any questions?

If you cannot find the item you are looking for, or if you are not sure about the item you need, we will be happy to help. Do not hesitate to contact us

I prefer to buy the “old” way (by email/fax). What should I do?

The reduction of costs or the limitation of the price increase would have not been made possible only by modifying the procurement process or production modalities. We would have only been able to further reduce those costs compromising on quality, which is something that we do not take into consideration.

Therefore, we introduced our e-shop to reduce prices and optimize the purchase process, reducing administrative costs and at the same time aiming at offering the best price to our customers.

Once you get used to our e-shop, we are sure you will appreciate its advantages: immediate quotations, real-time order confirmations (even for orders received outside working hours), easy re-order of the Part Numbers you usually purchase, tracking of your shipment, constant email updates on your PO processing.

Of course, feel free to reach out to us here if you have any doubts about the choice of the most appropriate product for your needs, or if you prefer us to remotely support you step by step with your first order on the e-shop.

PAYMENT

How can I pay?

Once you have added the items to your cart, from your “Cart” page, click on “Checkout”. Verify your shipping address and add a coupon/discount (if any). Then, click on “Next”. Choose your payment method, add notes and your PO reference (if needed), and click on “Next”. You can now proceed with the payment.

What payment methods do you accept?

We accept the payment by credit cards. In order to complete the payment, just insert the required credit card details and click on “Buy”.

Does your pricelist include VAT/GST, taxes and custom duties?

Our pricelist doesn’t include VAT/GST. taxes and custom duties. Our products ship from Italy; therefore upon arrival you may be asked to cover for custom duties and taxies if applicable. If any is due, you will be required to pay them by UPS before product delivery.

If you have any questions or if you think that the VAT rate applied to your order is incorrect, do not hesitate to contact us.

Are my credit card details handled securely?

Yes, they are. Your credit card details are handled by our third-party payment provider, Stripe.

SHIPPING AND DELIVERY

How can I set or modify the Shipping Address?

Click on “Cart” on the top right part of the website page. Click on “Edit” in the “Shipping address” box. Now, you can include or modify your shipping address details. Click on “Save” to save the shipping address in your account. Those shipping details will be used for all your future purchases.

Can you send the items to a delivery address different from the billing address?

Yes, we can, if the delivery address is in the same country

Can I use my shipping account / carrier to receive my order?

Unfortunately, this is not possible.

How do you ship your items?

We ship via UPS. We supply under CIP (Incoterms 2020).

Where do you ship?

We ship to all the countries registered.

How much does shipping cost?

The shipping cost depends on the weight and volume of the items you are purchasing and on the postal code the order will ship to. It will be calculated automatically and will appear in the cart.

How long does it take to get my order?

Once you have paid by credit card, your order will be ready for dispatch in 2-3 business days. Business days exclude Saturdays and Sundays, as well as our office closures. Once your order is ready, we will ship it with UPS. We provide a tracking number for each shipment. The shipment takes 3-7 business days. If the shipment is delayed for any reason, we will inform you accordingly

What if the items I have ordered have different delivery times?

They will all ship together in a consolidated shipment, as soon as all of them are available.

RETURN POLICY

What is your policy on returns and refunds?

If you want to return an item, contact us. We will assess your request and, if accepted, we will provide a Return Authorization Number (RA#) and instructions on how to return the item. On receipt of the item, we will inspect it and we will then credit the item if it meets our terms and conditions or reject the request.

Per i clienti che operano in regime di split payment si rammenta che gli importo mostrati, sul sito e nelle email automatiche che vengono generate, sono sempre al netto di IVA.
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