Please contact us if you want to cancel your account.

If you know the Part Number or the description of the item you want to buy, insert it in the “Search the store” area in the sidebar.

If you are not sure about the part number of the item you need, select the appropriate category on the left side menu. Then, by selecting the appropriate autosampler model in the drop-down menu, you can narrow the list to the compatible items.

If you cannot find a certain item in our web shop, ask our staff. Our product specialists will help you find the items you are looking for.

If you cannot find the item you are looking for, or if you are not sure about the item you need, we will be happy to help. Do not hesitate to contact us

The reduction of costs or the limitation of the price increase would have not been made possible only by modifying the procurement process or production modalities. We would have only been able to further reduce those costs compromising on quality, which is something that we do not take into consideration.

Therefore, we introduced our e-shop to reduce prices and optimize the purchase process, reducing administrative costs and at the same time aiming at offering the best price to our customers.

Once you get used to our e-shop, we are sure you will appreciate its advantages: immediate quotations, real-time order confirmations (even for orders received outside working hours), easy re-order of the Part Numbers you usually purchase, tracking of your shipment, constant email updates on your PO processing.

Of course, feel free to reach out to us here if you have any doubts about the choice of the most appropriate product for your needs, or if you prefer us to remotely support you step by step with your first order on the e-shop.

We accept the following types of payments: off-line bank transfer, credit cards.
If you have selected the payment by credit card, just insert the required credit card details and click on “Buy”.
If you have selected the payment by bank transfer, click on “Buy” and you will receive an email with our account details.

• Italian customers: all Italian customers are required to pay VAT unless specific exemption applies.
• Other EU customers: sales into EU countries, with both shipping and billing address in the EU) are VAT-exempt only if your company is listed in V.I.E.S. (VAT Information Exchange System). If your company is not listed in V.I.E.S., you will have to pay Italian VAT at 22%.

If you have any questions or if you think that the VAT rate applied to your order is incorrect, do not hesitate to contact us.

Yes, they are. Your credit card details are handled by our third-party payment provider, Stripe.

• If you pay by credit card, your order will be ready for dispatch in 2-3 business days. Business days exclude Saturdays and Sundays, as well as our office closures. Once your order is ready, we will ship it with UPS. We provide a tracking number for each shipment. The shipment takes 1-5 business days. If the shipment is delayed for any reason, we will inform you accordingly
• If you pay by bank transfer, we will start preparing the order as soon as we see the funds in our account. After that, your order will be ready for dispatch in 2-3 business days. Business days exclude Saturdays and Sundays, as well as our office closures. Once your order is ready, we will ship it with UPS. We provide a tracking number for each shipment. The shipment takes 1-5 business days. If the dispatch is delayed for any reason, we will inform you accordingly.

They will all ship together in a consolidated shipment, as soon as all of them are available.